A statement of A.P.E.
Diagnostics Limited’s Privacy Policy
1. Introduction
We take the security and privacy of customer information seriously, and we are
committed to safeguarding your privacy. As a business, A.P.E. Diagnostics
Ltd. is built on the bedrock of building long term relationships with
customers.
If you leave, we have failed. So we make every effort not to breech privacy and
risk customer offence for short-term financial gain. Your data is about you and
how we work together. This guide describes how we collect, use and safeguard
the information you provide us with when you use our services.
Personal data is the information you supply that identifies you, for example,
your name and address. Anonymous data is information that does not identify you
personally, for example, data or test results on your assets.
A.P.E. Diagnostics Ltd.’s primary reason for collecting data is to
provide you with a more user-friendly and efficient service. Personalisation is designed to save you
time and effort, by providing a service tailored to your individual
requirements. Understanding your needs means we are in a better position to
meet them.
2. What Information Do We Hold and Where Do We Get It From?
Information about your visits to our services:
A.P.E. Diagnostics Ltd. may gather data about what pages you visit on
our website, how long you stayed on a page, and the route you took to navigate
through the pages. This information helps us monitor the accessibility of our
service, and what your needs might be. It also helps us to develop and improve
our service generally, in direct response to customer requirements.
Personal details:
When you register with A.P.E. Diagnostics Ltd. we collect personal
details from you, including information such as your name and address. This
helps us to build a customer profile, from which we can provide a personalised
service, unique to you. The greater the information we have from you, the more
personalised service we can provide.
Your personal information may be obtained in any of the following ways:
Online registration
Online forms from time to time
By email or telephone
Automatically by your internet browser
On Customer agreements
By post
Cookies:
Unlike many other websites, A.P.E. Diagnostics Ltd. make minimum use of
cookies. A cookie is a small
amount of data sent from the server, which is stored on your PC’s hard drive.
Cookies may be used to customise your service.
You can set your browser to refuse cookies or ask your browser to show you when
a cookie is being set up. Some services are only activated by the presence of a
cookie and if you choose not to utilise this, a particular online feature may
not work as intended.
Third Party Data:
In some cases, it may be necessary for A.P.E. Diagnostics Ltd. to search
the files of a Credit Reference Agency, which may then keep a record of that
search. Details of how you conduct your A.P.E. Diagnostics Ltd. account
may also be disclosed to such agencies. This information may be accessed and used
by others in assessing applications from you, and for occasional debt tracing
and fraud prevention.
3. What Does A.P.E. Diagnostics Ltd. Do With Your Personal Information?
Your Personal Information:
A.P.E. Diagnostics Ltd. will combine the different types of data held to
create a membership profile for each customer. This helps us to provide you
with a personalised service, most accurately suited to your needs. This is a
continuing process as you continue to use our services, and is in direct response
to the amount of information we are supplied with by you. The more information
we have, the better service we can provide.
A.P.E. Diagnostics Ltd. may use the personal
information you have provided for the purpose of administering your account and
other A.P.E. Diagnostics Ltd. services.
4. Who Else Gets To See your information?
We won’t pass on personal information to third parties unless we have your
permission, or where we are required by law to disclose that information.
5. What choices do you have?
You have the legal right to object to your personal details being used for
direct marketing purposes.
You may set your PC to refuse cookies or ask your browser to show you when a
cookie is being set up. Please refer to section 2 for more details on cookies.
6. Looking After Your Data
A.P.E. Diagnostics Ltd. is committed to data security. We have
implemented technical, managerial, and operational security, rules, procedures
and measures, to ensure that your personal information is held within operating
environments that are not available to the public. We take steps to guard
against unauthorised access, improper use, alteration, destruction, and
accidental loss of personal data. This includes rules for all A.P.E.
Diagnostics Ltd. staff with access to the servers or databases that hold
your personal information. Although we make every effort to create a secure
environment for your personal information, A.P.E. Diagnostics Ltd.
cannot guarantee the safety of any personal information you transmit to A.P.E.
Diagnostics Ltd. online.
In any event, we will not ask you for your A.P.E. Diagnostics Ltd.
identification and authentication passwords or PIN numbers in an unsolicited
phone call or unsolicited email. You should not disclose your password or PIN
to anyone.
7. When does the A.P.E. Diagnostics Ltd. privacy policy not apply?
Please note that this policy only applies to the collection and use of data by A.P.E.
Diagnostics Ltd. and not to other companies, individuals, and organisations
to which we provide links from our website.
A.P.E. Diagnostics Ltd. advises its customers to be cautious of
providing their personal information, such as contact information like email
address, postal address, telephone or name to organisations on the open web.
Customers are advised always to read a web site’s privacy policy before
submitting personal information.
8. Contacting Us
If you have any questions or concerns about our use of your personal
information you should write in the first instance to A.P.E. Diagnostics Ltd.
at the address below or email us at privacy@apediagnostics.co.uk. Please use this address to let us know
of any experience with privacy problems you may have with any of the sites to
which our services link.
A.P.E. Diagnostics Ltd.
32 Upper Glenfyne Park,
Ardrishaig,
LOCHGILPHEAD,
Argyll.
PA30 8HH
Data Protection Commissioner
If you want to learn more about your rights regarding personal data you should
contact the Data Protection Commissioner’s office information line on 01625
545745 or visit their web site at http://www.dataprotection.gov.uk/